Legal

Privacy Policy

What Shared Flow collects, why it is collected, how it is used, and the controls available to people using the platform.

1. Scope of this policy

This Privacy Policy explains how Shared Flow collects, uses, shares, stores, and protects information when you use the Shared Flow web app, create an account, browse odds data, subscribe to paid features, or interact with the community features of the platform.

This policy applies to information we collect directly from you, automatically through your use of the service, and from service providers or partners that help us operate the product.

2. Information we collect

The exact information we collect depends on how you use Shared Flow, but it can include account details, profile content, payment and subscription records, device and usage information, messages you send us, and content you post publicly through community features.

• Account information, such as username, email address, password hash, and verification status.
• Profile and community information, such as avatar choices, posts, comments, reactions, follows, and other content you choose to publish.
• Usage and device data, such as browser type, pages visited, approximate location inferred from IP, referring URLs, timestamps, and feature interaction data.
• Billing information, such as subscription tier, billing status, Stripe customer references, and limited payment method metadata provided by payment processors.
• Communications, such as support emails, feedback, survey responses, and account-related notices.

3. How we use information

We use personal information to operate the service, authenticate users, provide requested features, personalize the experience, process subscriptions, secure the platform, measure performance, improve product quality, and communicate with you about your account or updates to the service.

• To create and manage accounts and verify email ownership.
• To deliver odds tools, community features, analytics features, and subscription entitlements.
• To process payments, prevent fraud, enforce limits, and maintain platform security.
• To analyze usage, troubleshoot errors, and improve performance and feature quality.
• To send service announcements, billing messages, verification links, support responses, and product updates.

4. Cookies and similar technologies

Shared Flow may use cookies, local storage, session tokens, and similar technologies to keep you signed in, remember settings such as theme preferences, understand product usage, and help protect the platform from abuse.

You can manage some browser-level cookie controls yourself, but disabling certain technologies may affect how the service works.

5. How we share information

We do not sell your personal information in the ordinary sense of selling user lists for cash. We may share information with trusted service providers and in other limited situations necessary to run the platform or comply with the law.

• Service providers that host infrastructure, send email, process payments, monitor errors, or help us run the platform.
• Data and analytics vendors that help us provide odds, usage insights, security services, or other core product operations.
• Law enforcement, regulators, courts, or other parties when we believe disclosure is required by law or reasonably necessary to protect rights, safety, or the integrity of the service.
• Potential buyers, investors, or acquirers as part of a merger, financing, sale, or restructuring, subject to appropriate confidentiality safeguards.
• Other users or the public when you choose to post content in public community areas.

6. Data retention

We keep information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records. Retention periods vary based on the type of data and the reason we hold it.

When information is no longer needed, we will delete it, de-identify it, or securely isolate it as appropriate under the circumstances.

7. Your choices and rights

Depending on where you live, you may have rights to request access to personal information, ask for correction or deletion, object to certain processing, or request a portable copy of data you provided to us. You may also update some profile information directly inside your account settings.

To make a privacy request, contact support@shared-flow.com. We may need to verify your identity before completing a request.

8. Security

We use administrative, technical, and organizational measures designed to protect personal information, but no system is perfectly secure. You should use a strong password, protect your devices, and notify us promptly if you suspect unauthorized access to your account.

9. Children's privacy

Shared Flow is not directed to children. If you are not legally permitted to use betting-related information services in your jurisdiction, do not use the platform. If we learn that we collected personal information from someone we should not have, we will take steps to delete it when required.

10. International use

If you access the service from outside the country where the platform is operated, your information may be processed in other jurisdictions that may have different data protection rules. By using the service, you understand that such transfers may occur subject to applicable law.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the product, our practices, or legal requirements. When we do, we will post the revised version here and update the last updated date.

12. Contact

Questions about this Privacy Policy can be sent to support@shared-flow.com.